Options for Federal Employees Due to the Payroll Payment Disruption - Blog Popular Bank
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01.15.2019 /

Options for Federal Employees Due to the Payroll Payment Disruption

We have options due to the payroll payment disruption caused by the government shutdown. For more information, contact us at:

Mortgage Loans

  • If your mortgage is serviced by Popular Mortgage Services (PHH), please call 1-888-499-3356 (toll free), Monday through Friday from 8:00 a.m. to 9:00 p.m. ET, and Saturday 8:00 a.m. to 5:00 p.m. ET.
  • For loans not serviced by PHH, please call 1-800-597-3289 (toll free), Monday through Thursday from 8:00 a.m. to 9:00 p.m. ET, Friday from 8:00 a.m. to 8:00 p.m. ET, and Saturday from 9:00 a.m. to 1:00 p.m. ET.

Credit Cards

  • 1-888-745-0718 (toll free), Monday through Thursday from 8:00 a.m. to 9:00 p.m. ET, Friday from 8:00 a.m. to 8:00 p.m. ET, and Saturday from 9:00 a.m. to 1:00 p.m. ET.

Personal Loans

  • 1-800-597-3289 (toll free), Monday through Thursday from 8:00 a.m. to 9:00 p.m. ET, Friday from 8:00 a.m. to 8:00 p.m. ET, and Saturday from 9:00 a.m. to 1:00 p.m. ET.

Deposit Accounts

  • If you have concerns with your deposit account, visit any of our branches or call our Customer Care Center at 1-800-377-0800, Monday through Friday from 7:30 a.m. to 12:00 a.m. EST, and Saturday and Sunday from 9:00 a.m. to 6:00 p.m. EST. Please, make sure to have a copy of the letter from the federal agency, notifying that the payroll payment was disrupted or provide a document reflecting that it was not registered in the account.

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