Important Message: COVID-19 Health and Safety Update
UPDATED APRIL 20
As the situation surrounding the coronavirus / COVID-19 continues to develop, we remain committed to both providing excellent service and ensuring the safety of our customers, as well as branch team members.
At this time, have made the decision to take heightened safety precautions as they relate to our in-branch experiences and services. This decision was made in line with the recommendations from local, city and state governmental officials.
As of April 20, 2020, we are reopening several of our branches located throughout New York and New Jersey, while others will remain closed. In South Florida we are offering a drive-thru only banking experience at several of our branches. Our branches will remain closed on Saturdays until further notice. However, our Customer Care Center will continue to provide full service during normal operating hours. Online Banking is also available 24-hours a day.
Visit our branch locator for more details about current operating hours at your nearby branches.
Please see below for more information on how your local branch hours may be affected:
New York |
New Jersey |
South Florida |
Updated Branch Operating Hours as of April 20, 2020
New York
Brooklyn
| Branch | Hours |
|---|---|
|
Fifth Avenue Branch Graham Avenue Branch Pitkin Avenue Branch |
Monday through Friday |
|
Sheepshead Bay Branch |
Monday through Wednesday, Friday |
|
Eastern Parkway / Nostrand Branch |
Monday, Tuesday and Friday |
|
Court Street Branch Flatbush Avenue Branch |
Tuesday |
|
Ralph Avenue Branch |
Wednesday and Thursday |
|
Avenue U Branch Fulton Street Branch |
Thursday |
Bronx
| Branch | Hours |
|---|---|
|
Castle Hill Branch Fordham Road Branch |
Monday through Friday |
|
Southern Boulevard Branch |
Monday, Wednesday and Friday |
|
149th Street Branch East Tremont Avenue Branch |
Temporarily Closed |
Manhattan
| Branch | Hours |
|---|---|
|
East Houston Street Branch Washington Heights Branch |
Monday through Friday |
|
109th Street Branch 116th Street Branch Delancey Street Branch Rockefeller Center Branch |
Monday, Tuesday and Friday |
|
St. Nicholas / 170th Street Branch |
Monday and Tuesday |
|
125th Street Branch Columbus Avenue Branch Madison Avenue Branch Park Avenue South Branch |
Wednesday and Thursday |
|
Dyckman Street Branch |
Thursday and Friday |
|
14th Street Branch Third Avenue Branch (53rd & 3rd) |
Temporarily Closed |
Queens
| Branch | Hours |
|---|---|
|
Jackson Heights Branch |
Monday through Wednesday, Friday |
|
Steinway Street Branch |
Monday, Tuesday and Friday |
|
Seneca Avenue Branch |
Wednesday and Thursday |
|
Forest Hills Branch |
Thursday |
New Jersey
| Branch | Hours |
|---|---|
|
Perth Amboy Branch |
Monday through Friday |
|
North Bergen Branch |
Monday, Tuesday and Friday |
|
Bloomfield Branch |
Tuesday through Friday |
|
Elizabeth Branch* |
Monday, Tuesday and Thursday |
|
Bergenline / West New York Branch |
Wednesday and Thursday |
|
Hoboken Branch |
Temporarily Closed |
South Florida
| Branch | Hours |
|---|---|
|
Brickell Avenue Branch North Beach Branch Dadeland Branch Coral Gables Branch |
Monday through Friday |
|
Skylake Branch North Miami Branch Miami Lakes Branch Sunrise Branch Aventura Branch Doral Branch Hialeah Branch |
DRIVE-THRU ONLY |
If a customer is unable to visit a branch
As an alternative, we encourage our customers to access our digital and virtual banking platforms to conveniently manage their accounts if they are unable to visit a branch.
Customer Care Center
Call our Customer Care Center at 1 (800) 377-0800 or send an email to popularnet@popular.com. Representatives are available to assist you Monday-Friday, 7:30AM to 12:00AM EST and Saturday-Sunday, 9:00AM to 6:00PM EST.
Bank Online
For new users, enroll in Popular Bank Online Banking to access your bank account from your desktop or web browser.
Bank on the Popular Mobile Banking app
For new users, download our Popular Mobile Banking app to deposit checks, pay bills, transfer money, locate the nearest ATM, and send and receive money with People Pay.
Find us on Google Play™and the Apple App Store™
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We will continue to provide updated information on how we are working to best serve you during this time. For more information about coronavirus COVID-19, please visit cdc.gov to find the latest reports provided by the Centers for Disease Control and Prevention.