Important Message: COVID-19 Health and Safety Update - Blog Popular Bank

03.13.2020 /

Important Message: COVID-19 Health and Safety Update


As the situation surrounding the coronavirus / COVID-19 continues to develop, we remain committed to both providing excellent service and ensuring the safety of our customers, as well as branch team members.

At this time, have made the decision to take heightened safety precautions as they relate to our in-branch experiences and services. This decision was made in line with the recommendations from local, city and state governmental officials.

As of April 20, 2020, we are reopening several of our branches located throughout New York and New Jersey, while others will remain closed. In South Florida we are offering a drive-thru only banking experience at several of our branches. Our branches will remain closed on Saturdays until further notice. However, our Customer Care Center will continue to provide full service during normal operating hours. Online Banking is also available 24-hours a day.

Visit our branch locator for more details about current operating hours at your nearby branches.
Please see below for more information on how your local branch hours may be affected:

New York

New York


New Jersey

New Jersey


South Florida

South Florida


Updated Branch Operating Hours as of April 20, 2020

New York


Branch Hours

Fifth Avenue Branch
5216 5th Ave
Brooklyn, NY 11220

Graham Avenue Branch
15 Graham Ave
Brooklyn, NY 11206

Pitkin Avenue Branch
1620 Pitkin Ave
Brooklyn, NY 11212

Monday through Friday
10 am – 2 pm

Sheepshead Bay Branch
1619 Sheepshead Bay Rd
Brooklyn, NY 11235

Monday through Wednesday, Friday
10 am – 2 pm

Eastern Parkway / Nostrand Branch
539 Eastern Pkwy
Brooklyn, NY 11216

Monday, Tuesday and Friday
10 am – 2 pm

Court Street Branch
66 Court St
Brooklyn, NY 11201

Flatbush Avenue Branch
956 Flatbush Ave
Brooklyn, NY 11226

10 am – 2 pm

Ralph Avenue Branch
2095 Ralph Ave
Brooklyn, NY 11234

Wednesday and Thursday
10 am – 2 pm

Avenue U Branch
2121 Avenue U
Brooklyn, NY 11229

Fulton Street Branch
1230 Fulton St
Brooklyn, NY 11216

10 am – 2 pm



Branch Hours

Castle Hill Branch
1170 Castle Hill Ave
The Bronx, NY 10462

Fordham Road Branch
301 E Fordham Rd
The Bronx, NY 10458

Monday through Friday
10 am – 2 pm

Southern Boulevard Branch
1046 Southern Blvd
The Bronx, NY 10459

Monday, Wednesday and Friday
10 am – 2 pm

149th Street Branch
374 E 149th St
The Bronx, NY 10455

East Tremont Avenue Branch
645 E Tremont Ave
The Bronx, NY 10457

Temporarily Closed



Branch Hours

East Houston Street Branch
310 E Houston St
New York, NY 10002

Washington Heights Branch
615 W 181st St
New York, NY 10033

Monday through Friday
10 am – 2 pm

109th Street Branch
2812 Broadway
New York, NY 10025

116th Street Branch
164 E 116th St
New York, NY 10029

Delancey Street Branch
134 Delancey St
New York, NY 10002

Rockefeller Center Branch
7 W 51st St
New York, NY 10019

Monday, Tuesday and Friday
10 am – 2 pm

St. Nicholas / 170th Street Branch
4043 Broadway
New York, NY 10032

Monday and Tuesday
10 am – 2 pm

125th Street Branch
231 W 125th St
New York, NY 10027

Columbus Avenue Branch
730 Columbus Ave
New York, NY 10025

Madison Avenue Branch
285 Madison Ave
New York, NY 10017

Park Avenue South Branch
345 Park Ave S
New York, NY 10010

Wednesday and Thursday
10 am – 2 pm

Dyckman Street Branch
180 Dyckman St
New York, NY 10040

Thursday and Friday
10 am – 2 pm

14th Street Branch
43 W 14th St
New York, NY 10011

Third Avenue Branch (53rd & 3rd)
875 3rd Ave
New York, NY 10022

Temporarily Closed



Branch Hours

Jackson Heights Branch
83-22 Baxter Ave
Queens, NY 11373

Monday through Wednesday, Friday
10 am – 2 pm

Steinway Street Branch
28-36 Steinway St
Queens, NY 11103

Monday, Tuesday and Friday
10 am – 2 pm

Seneca Avenue Branch
918 Seneca Ave
Queens, NY 11385

Wednesday and Thursday
10 am – 2 pm

Forest Hills Branch
71-24 Austin St
Queens, NY 11375

10 am – 2 pm

New Jersey

Branch Hours

Perth Amboy Branch
631 State St
Perth Amboy, NJ 08861

Monday through Friday
10 am – 2 pm

North Bergen Branch
8501 John F. Kennedy Blvd
North Bergen, NJ 07047

Monday, Tuesday and Friday
10 am – 2 pm

Bloomfield Branch
500 Bloomfield Ave
Newark, NJ 07107

Tuesday through Friday
10 am – 2 pm

Elizabeth Branch*
817 Elizabeth Ave
Elizabeth, NJ 07201
*Drive-thru only

Monday, Tuesday and Thursday
10 am – 2 pm

Bergenline / West New York Branch
5310 Bergenline Ave
West New York, NJ 07093

Wednesday and Thursday
10 am – 2 pm

Hoboken Branch
114 Washington St
Hoboken, NJ 07030

Temporarily Closed

South Florida

Branch Hours

Brickell Avenue Branch
1221 Brickell Ave
Miami, FL 33131

North Beach Branch
301 71st St
Miami Beach, FL 33141

Dadeland Branch
8875 S Dadeland Blvd
Miami, FL 33156

Coral Gables Branch
2317 Ponce de Leon Blvd
Coral Gables, FL 33134

Monday through Friday
9 am – 4 pm

Skylake Branch
1590 NE Miami Gardens Dr
North Miami Beach, FL 33179

North Miami Branch
13715 Biscayne Blvd
North Miami, FL 33180

Miami Lakes Branch
7900 Miami Lakes Dr W
Miami Lakes, FL 33016

Sunrise Branch
8401 W Oakland Park Blvd
Sunrise, FL 33351

Aventura Branch
2875 NE 191 St, Suite 101
Aventura, FL 33180

Doral Branch
8180 NW 36 St
Miami, FL 33166

Hialeah Branch
1620 W 49th St
Hialeah, FL 33012

Monday through Friday

9 am – 4 pm



If a customer is unable to visit a branch

As an alternative, we encourage our customers to access our digital and virtual banking platforms to conveniently manage their accounts if they are unable to visit a branch.

Customer Care Center

Call our Customer Care Center at 1 (800) 377-0800 or send an email to Representatives are available to assist you Monday-Friday, 7:30AM to 12:00AM EST and Saturday-Sunday, 9:00AM to 6:00PM EST.

Bank Online

For new users, enroll in Popular Bank Online Banking to access your bank account from your desktop or web browser.

Bank on the Popular Mobile Banking app

For new users, download our Popular Mobile Banking app to deposit checks, pay bills, transfer money, locate the nearest ATM, and send and receive money with People Pay.
Find us on Google Playand the Apple App Store



We will continue to provide updated information on how we are working to best serve you during this time. For more information about coronavirus COVID-19, please visit to find the latest reports provided by the Centers for Disease Control and Prevention.

Next Post

Popular Bank’s Commitment to Branch Health and Safety

Prev Post

Popular Bank Awarded Five-Star Rating From BauerFinancial For 19th Consecutive Quarter

See all articles